“Just a few minutes ago, I concluded a telephone interview with (the) Benefits Coach.  (She) was very knowledgeable, professional, respectful, and courteous.  She explained in detail each benefit offered and recited the cost for each option.  While I had called with the intention of waiving all coverage offered, I actually signed up for two plans!  I have heard from other Transcription colleagues regarding their experiences with the benefits coaches, and they have been unanimous in their praise.  I add my praise for the service provided by (the Benefit Coach), and am grateful for her assistance.”